Eaglewood Japan Co., Ltd. (hereinafter referred to as "the Company") recognizes the protection of customers' personal information as an important responsibility, and strives to appropriately handle and protect personal information based on the following policy.

1. Definition of Personal Information

In this policy, "personal information" refers to information about a living individual that can identify a specific individual, such as name, address, telephone number, and email address.

2. Collection of Personal Information

The Company may collect personal information in the following cases:

  • When you contact us through the inquiry form
  • When you apply for our products or services
  • When you request materials
  • Other cases where you directly provide information to us

3. Purpose of Use of Personal Information

The Company uses the collected personal information for the following purposes:

  • Responding to inquiries
  • Providing products and services
  • Providing information about our products and services
  • Providing after-sales service
  • Improving our services and developing new services

4. Disclosure of Personal Information to Third Parties

The Company will not provide customers' personal information to third parties except in the following cases:

  • When consent is obtained from the customer
  • When required by law
  • When necessary for the protection of life, body, or property of a person
  • When necessary for the improvement of public health or the sound development of children
  • When cooperation with national or local government agencies is necessary

5. Security Management of Personal Information

The Company takes appropriate security management measures to prevent leakage, loss, or damage of personal information. We also provide appropriate supervision to employees who handle personal information.

6. Disclosure, Correction, and Deletion of Personal Information

Customers may request the Company to disclose, correct, add, delete, or suspend use of their personal information. Please contact us at the contact information below to make such requests.

7. Use of Cookies

Our website may use cookies to improve customer convenience. If you do not wish to use cookies, you can disable them in your browser settings.

8. Changes to This Policy

The Company may change this policy in accordance with changes in laws and regulations. The revised policy shall take effect upon publication on our website.

9. Contact Information

For inquiries regarding the handling of personal information, please contact us at the following:

Eaglewood Japan Co., Ltd.

872-19 Tokaichiba-cho, Midori-ku, Yokohama-shi, Kanagawa 226-0025, Japan

Email: contact@eaglewoodjp.com

Established: May 12, 2022

Last Updated: April 1, 2024

Eaglewood Japan Co., Ltd.